Privacy Policy | SnapMeal

1. Data We Collect

When you use SnapMeal, we collect information necessary to provide our services. This includes:

**Personal Information:** Your name, email address, phone number, and delivery address when you create an account or place an order.

**Location Data:** With your permission, we collect your device location to show nearby restaurants and track deliveries in real-time.

**Payment Information:** We do not store full card details. Payment data is processed by our PCI-DSS compliant payment partners.

**Usage Data:** Information about how you use our platform, including order history, search queries, and app interactions, to improve our service.

2. How We Use Your Data

Your data is used to:

Process and fulfil your orders

Send real-time delivery updates and notifications

Improve and personalise your experience on SnapMeal

Detect and prevent fraud and abuse

Comply with legal obligations

Send promotional communications (with your consent)

We process your data under the lawful bases of contract performance, legitimate interests, legal obligation, and consent, in accordance with the Nigeria Data Protection Regulation (NDPR).

3. Sharing Your Data

We do not sell your personal data. We may share your data with:

**Restaurant Partners:** Your name, delivery address, and order details are shared with the restaurant fulfilling your order.

**Delivery Riders:** Your name, delivery address, and phone number are shared with the rider assigned to your order.

**Service Providers:** We work with trusted third parties (payment processors, cloud hosting, analytics) who process data on our behalf under strict data processing agreements.

**Legal Authorities:** Where required by law, or to protect the rights, property, or safety of SnapMeal, our users, or the public.

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience. These include:

**Essential Cookies:** Required for the website to function. Cannot be disabled.

**Analytics Cookies:** Help us understand how visitors use our site. We use anonymised data to improve performance.

**Marketing Cookies:** Used to deliver relevant advertisements. You can opt out at any time.

You can manage your cookie preferences through your browser settings.

5. Your Rights

Under the NDPR and applicable Nigerian data protection law, you have the right to:

**Access** the personal data we hold about you

**Correct** inaccurate or incomplete data

**Delete** your account and associated data

**Object** to or restrict certain processing

**Withdraw consent** for marketing communications at any time

**Lodge a complaint** with the National Information Technology Development Agency (NITDA)

To exercise your rights, contact us at privacy@snapmeal.ng.

6. Data Security

We implement industry-standard security measures to protect your data, including:

TLS/SSL encryption for all data in transit

AES-256 encryption for sensitive data at rest

Regular security audits and penetration testing

Access controls limiting data access to authorised personnel only

Incident response procedures in case of a data breach

No system is 100% secure. If you suspect unauthorised access to your account, contact us immediately at security@snapmeal.ng.

7. Contact & Updates

For privacy-related enquiries, please contact:

Data Protection Officer

SnapMeal Technologies Ltd

Enugu, Nigeria

Email: privacy@snapmeal.ng

This Privacy Policy was last updated on 1 April 2025. We may update this policy from time to time. Significant changes will be communicated to you via email or in-app notification.